Order and Purchasing T&C's

Please read these terms and conditions in full prior to placing an order.
You can make a purchase via, the Facebook shop, sending an inbox or email me at
All orders will be sent an invoice - please make payment by the due date - if more time is needed please let me know as soon as possible so I can extend the payment due date. If your payment is overdue, I will send you a friendly reminder about the invoice within 7 days. If I have not received payment, you have not made payment arrangements, or I have not received a reply to the reminder I sent, then the order will be cancelled within 14 days of the original due date and future orders will need immediate payment or they will not be accepted.
*I will hold an item for 7 days with prior arrangement without payment - if arrangement has been broken or I have not had further contact in regards to payment then I will return it to the online store.
A non-refundable 50% deposit is required for all custom orders. This is to cover the cost of materials and is not refundable for change of mind. Please ensure you are happy with your order details before confirming and going ahead with the order.
If any further items are ordered after the first order’s deposit is made, then they will be invoiced separately with a new deposit required. These can be posted separately once completed, or the entire order can be posted together to save on postage.
Once deposit is paid, your order will go on the order list, and you will be notified when it is due to be start and again once it is completed.
Certain details are often required for custom personalised orders. In the event that I do not already have the details for the personalisation for your item, I will need you to provide them to me to ensure I have the correct information.
Please double check these details are correct before sending them to me, as I will make the custom item with those specific details and may not notice any mistakes or inconsistencies with the information given.
In the event that incorrect details are given, then the item can be remade at your cost.
If I have made an error with details myself, I will remake the item at my own cost. To do this, I will need photo documentation of the incorrect item and will double check all details given to me and what I have used.
*The time it takes to complete an order will vary depending on the items ordered, and how many other orders I have at the time {Please allow a minimum of 14-21 business days for custom orders}. I will always communicate with you regarding the progress of your order and any delays that may occur.
**All orders on the list will be completed in the sequence of who has made full payment first.
Final payment is due on/or before completion of the order unless prior arrangement has been made.
Order will be posted within 2-4 working days of full payment being received.
If full payment was received prior to completion then the order will be posted within 2-4 business days of item being completed, unless prior arrangement has been made.
LAYBY may be available for orders over $100. A 20% deposit is required at the time of ordering, with specifically ordered fabrics not being purchased until at least 50% of total order has been paid for.
Regular payments must be made either weekly or fortnightly for the layby, unless prior arrangements have been made. Customers have 8 weeks to pay off their layby.
You will receive an invoice with the total amount owing and a note with the conditions of the Layby and required payments {payment dates can be added by request}, and a receipt can be sent after each payment received with balance owing on it.
Premade stocked items may be removed from the layby with a 20% restocking fee applied.
Layby for premade stocked items may be cancelled but will incur a 20% cancellation fee.
Layby for custom orders may be cancelled; however, if the order has been started or materials purchased then the 50% deposit is not-refundable.
*Laybys will not be posted until all items have been paid for in full.
Postage costs are based on Australia post charges, including packaging and postage.{PumpkaNic Designs reserves the right to change postal service providers if a better priced option becomes available}.
*Insurance can be purchased for an additional cost and is something I highly recommend.
The tracking number will be sent to you as soon as possible after posting for your records and a photo can be provided with a prior request.
Once your product has been handed over to the post office, PumpkaNic Designs is not responsible for how long it takes to deliver to you. I am only able to provide an estimated time of arrival and can not guarantee a specific delivery date.
If you have any concerns or questions, feel free to email me or message me via the page. I will do my best to answer any questions promptly and accurately.
[PumpkaNic Designs reserves the right to update these policies when needed - so please regularly check for updates.]